Functional Area :
IT - Information TechnologyEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Technologies (Malaysia) Sdn Bhd
Perform health checks on critical system components. Maintain optimal operation of the supported farms by implementing monitoring and maintenance processes.
Troubleshoot any incidents pertaining to the middleware infrastructure, drive root cause analysis and implement permanent corrective actions.
Escalation point for complex incident resolution and request fulfilment. Perform application code deployment to various platforms.
Ensure monitoring for capacity management and incident management and recommend suitable scaling methods. Work with the application team to assist in application related issues and provide recommendations for remediation.
In-depth knowledge of Web Services (Middleware) architecture and both physical and local design of CA Site Minder Version 12.
5 & 12.7, IBM HTTP Server, IBM WebSphere Application Server, Apache Tomcat, Apache HTTP Server, IBM WebSphere MQ, IBM Data Power IDG V7, Windows 2003, 2008 & 2012, and RHEL, SunOS and IBM AIX.
Must also familiar with disaster recovery procedures. Perform quality checks on closed tickets to ensure quality information is updated.
Rotation on weekend support and able to work on shift including working on Malaysia public holiday. Work with other teams supporting the middleware technology to resolve issues (Wintel / Unix / Database / Security / Network).
Perform analysis on ticket trending to aid in decision making. Ability to understand the customer’s business and technical requirements and develop a solution to meet those requirements.
The candidate must be able to create detailed designs and associated solutions built around Middleware component. Must also express a strong understanding of Networking, Security, and Enterprise Management.
More than 3 years hands on experience in managing an enterprise middleware environment consisting of web and application servers.
Relevant industry certifications Excellent verbal and written communication skills Good knowledge in Windows Server OS and different Linux / Unix Work to tight deadlines / service levels and a fast learner A good team player and self-
motivated Good organizational skills and ability to prioritize workloads
WORKING HOUR : DAY AND AFTERNOON SHIFT (FOLLOWING US PH)
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.