Responsible for recruitment,onboarding and development of Research Team members, who are at the core of ourbusiness operations.
Prepare and present performanceof the Research Team on monthly basis and other periodic reports as and whenrequired to stakeholders / senior management.
Lead projects that cover newclient pilot work - including resourcing, scheduling and research; working withtechnology and operations / QA teams in tandem towards successful delivery.
Implement continuousimprovement initiatives on workflows and research methodology drivingefficiencies towards improved customer experience internally and externally.
Ensure compliance of team to setBID / Experian standards.
Carry out any ad-hoc functionsor jobs assigned by immediate superior.
Stepin and up to manage BID operations in the absence of the HOD.
Previous experience in managing editorial production environmentsthat require attention to detail is crucial for contextual understanding andsuccess.
Experience of qualitative and quantitative research techniques and knowledgeof their application is preferred.