Quality Assurance Analyst
Kuala Lumpur
6d ago

Responsibilities- Perform daily audit on internal system. - Provide analysis of errors and feedback to respective team. - Work with Internal Training Team to align Policy understanding of QA and moderation teams.

  • Provide support on Policy / Quality related questions on ad-hoc basis. - Responsible in guiding new joiners in order to achieve Ramp up target.
  • Work closely with Operation Team in order to provide feedback on quality. - Identify potential failure of Policy Update and propose recovery plan in advance.
  • Conduct Quality meeting with the team to analyze errors.Qualifications- Minimum Diploma in any discipline. - Minimum 1 year working experience as Quality Assurance Analyst.
  • Experience in working in BPO / call center / customer service environment. - Experience in Content Moderation / Content Quality / Content Safety will be an added advantage.
  • Has an eye for details. - Possesses good interpersonal skills. - Able to work independently.- Ability to speak and read in Vietnamese and English fluently;
  • Willing to be based in Kuala Lumpur, Malaysia
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