Pre & post-sales Support Specialist
Kuala Lumpur, Malaysia
3 hari yang lepas

CurrenSeek is growing FAST and needs a person with initiative to :

  • Keep up to date with the current and planned capabilities of the CurrenSeek platform
  • Understand client needs and their Standard Operating Procedures (SOPs)
  • Advise clients on potential changes to the SOPs when using the CurrenSeek platform
  • Attend client visits with the sales team to demonstrate the platform to prospective clients
  • Provide on-site and remote training to clients as needed
  • Answer client queries in person and online
  • Assist with troubleshooting issues and suggest workarounds to clients
  • Be the "Voice of the Customer", providing feedback on issues and enhancements to the product team and keeping clients informed of upcoming deliveries
  • Assist the product team to test and rollout new capabilities to clients
  • Personal Knowledge, Skills and Attributes :

  • Logical thinker with good problem solving skills
  • Excellent presentation skills
  • Attention to detail
  • Able to multitask and prioritise to suit business needs
  • Able to work unsupervised, flexible, shows initiative and ability to adapt
  • Responsive with a desire to provide the highest level of service
  • Demonstrate integrity and credibility, and foster open honest communication
  • Desire to learn and grow
  • Clearly and effectively convey information verbally to colleagues and clients
  • Speak English clearly and fluently and write succinctly in a well-structured and logical way
  • Ideally fluent in Bahasa Malayu; Tamil and / or Chinese a bonus
  • Knowledge of HTML and SQL a bonus, and at least a willingness to learn new technologies
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