Payroll Specialist (Korean speaker)
NOV MALAYSIA
Petaling Jaya, Malaysia
2 hari yang lepas

Job Description

About the Novartis Global Service Center in Kuala Lumpur :

The Novartis Global Service Center (NGSC) in Kuala Lumpur delivers a broad variety of services to the Novartis divisions worldwide.

Kuala Lumpur is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

What makes NGSC special?

  • Flexible time management
  • Truly multinational and dynamic organization
  • Multicultural environment and cross-functional hub location
  • Benefits of Working for Novartis

  • Competitive salary
  • Annual bonus
  • Flexible working hours
  • Life and Medical insurance scheme
  • Career Advancement & Competency Development
  • Rewards & Recognition
  • Position Purpose (not limited to) :

    The purpose of this role is to provide second level expert services for employees, managers and HR community in Asia Pacific in the area of Payroll & Time processes and act as a subject matter expert for these services.

    Key Responsibilities

  • Take care of answering complex queries and transactions which could not be solved by HR Customer Care team.
  • Act as subject matter expert for Payroll & Time processes.
  • Provide training to HR Customer Care team in order to increase their first contact resolution rate.
  • Escalate requests that cannot be resolved directly to the appropriate experts e.g Tier 3.
  • To guide and become the second reference point for HR Process Specialist team members for HR processes and SAP related queries.
  • Maintain and sustain the Knowledge Base and Nimbus for countries in scope.
  • Contribute to projects in scope for HR Process Team.
  • Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
  • Provide support for the transition period.
  • Perform other tasks as assigned by Line Manager.
  • Minimum requirements

  • Bachelor’s degree in HR / other related field is preferred.
  • Excellent English spoken and written.
  • Fluency in Korean language is an added advantage.
  • 2-3 years of working experience in SSC environment is a must.
  • In-depth HR / SAP system and process expertise in a given process scope.
  • Multiple country HR regulations knowledge is preferred.
  • Work experience in virtual / remote teams preferred.
  • Work experience in international environment / team / global company preferred.
  • Why consider Novartis? :

    750 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives?

    We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

    Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

    We are Novartis. Join us and help us reimagine medicine.

    Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

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