â¢Provide guidance and support for application users to ensure that the business application systems (MS Dynamics D365 / AX 2012 R3) supported and maintained to the highest possible standard with maximum level of attainable productivity and efficiency.
â¢Provide support for application configuration and upgrades, and problem analysis and resolution for application problem, in conjunction with the users and external application or service suppliers where necessary.
â¢Undertake application problem analysis and resolution for application problems in conjunction with the users and application suppliers.
â¢Assist with implementation of application projects. Provide technical input where required.
â¢Examine application functionality and performance and provide information about how it can be improved.
â¢Analyse data from system and produce technical and business reports for consumption by departmental managers.
â¢Directly provide user training and training materials
â¢Proactively manage data quality in systems
â¢Maintain interfaces, data extractions and ensure their smooth running where required.
â¢Defines operational system processes and routines to support day-to-day business operations.
â¢Undertake any other duties of a similar level and responsibility as may be required from time to time.