Order Management Specialist
Dell Technologies
George Town, Malaysia
5 hari yang lepas

Accountabilities :

  • Responsible for management and processing of products, services and solutions received via sales staff and direct customers.
  • Interfaces with and supports both internal and / or external customers.
  • Researches customer problems and delivers solutions. Completes order requirements, and checks the price and quantity of each item listed.
  • May facilitate an order audit and quality control process.
  • Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.
  • May drive order processing efficiencies or sales operations process improvements through various projects.
  • Completes and maintains customer records per business controls. May maintain account online product
  • Skills :

  • Understanding of basic order processes, systems configurations and documentation
  • Demonstrated problem solving ability
  • Financial and analytical experience
  • Experience working with sales and external customers or in support of many different business units and geographies preferred
  • Ability to work collaboratively and drive initiatives in a cross-functional environment
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues;
  • ability to think quickly

  • Mastery in English language and moderate to high proficiency in English.
  • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
  • Ability to understand broader business and financial issue
  • Education and Experience :

  • Minimum Diploma with 2+ years of related experience in customer service or administrative work.
  • Degree Fresh Graduate are encouraged to apply
  • Possess good attitude and eager to learn
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