You must at all cost, protect the guests, hosts and service providers from D-Sa-Tis-Faction (our villain) with excellent communication skills, prompt responses and a can-do attitude!
For this particular position, you will need to be "on your toes" ready to tackle any issues, to problem solve and come up with creative ideas while handling guests bookings, making sure they are guaranteed to have an amazing experience in one of our properties!
These Will Be Your Tasks :
Connecting with guests before, during and after their stay, providing great customer service over the phone and e-mail.
Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and personalised service.
Quality-controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction.
Being the behind-the-scenes’ face of GuestReady, when it comes to dealing with guests.
Working closely with the rest of our Guest Team to devise the best ways to make our guests happy.
Supporting and assisting the team with any other day-to-day operational tasks, as and when needed.
Helping to devise and implement new processes to ensure we are able to provide an amazing guest experience, at an ever-growing scale.
Take part in weekly host-country meetings, global meetings and other brainstorming sessions.
Now to the serious stuff.
We are looking for :
Challenge seekers and problem solvers!
Confident and personable. loves dealing with people.
Excellent level of verbal and written English - knows and loves to use the Oxford comma!
Able to work independently and troubleshooting instantly for any problem.
Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation.
Able to prioritise many tasks at the same time and to manage time efficiently, without the need for direction.
As the one responsible for the overall day-to-day operations of the Customer Relations function, your driving passion is to create a great customer experience.
You are always learning from our customers’ experiences so that we continually improve their experience across all touch-points.
Detail-oriented individual with a strong focus on quality Please mention "I am GuestReady!" in your cover letter!
Previous customer service experience is a plus!
Interest in start-ups and the sharing economy is a big plus. Ideally you will have experience using home sharing platforms such as Airbnb, Home Away, etc.
and passion to see the concept flourish.
We are a 24 / 7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings and late evenings.
Malaysian citizen or PR.
We're offering these benefits :
5-day work week, shift-based, with 2 days off.
Competitive remuneration package (with EPF, SOCSO).
Monthly bonus when you meet your KPIs.
Medical insurance coverage.
Casual working attire, no ties, unless you want to wear them!
Fully-stocked snack bar.
Work in a cool co-working space with plenty of space to run around.
Discounted stays at GuestReady-managed properties. T&C applies.
Work with multicultural team members and international teams, spread across the globe so here's your chance for networking and learning from industry experts.
A dynamic work environment with space for your own ideas.
Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities.
You will be working with a team of experienced entrepreneurs who have successfully built companies before.
Opportunity to look after international guests and some amazing homes across our portfolio.
Our company, GuestReady manages properties in London, Manchester, Edinburgh, Porto, Paris, Dubai, Hong Kong and of course, Kuala Lumpur with many more cities opening up in the future.
This could be your opportunity to join a high growth and dynamic start-up and compete with your skills, experience and exposure to build yourself and build the company at the same time.
Please apply with your CV and cover letter and tell us why you would love to work at GuestReady!