The Technical Account Manager (TAM) is the only front-line customer facing support role within the services organization.
As a TAM among other things, you will be responsible for the overall growth, quality, and satisfaction of the customer’s services relationship TAM is the customer’s advocate within Alibaba Cloud and works closely with the Alibaba Cloud teams to ensure the customer’s requests, issues, and features are given the appropriate priority.
1. Customer Advocate, work with Alibaba cloud product experts to ensure health and stable on-cloud operation and respond to the needs of customers with confidence and ease for a better customer experience, improve problem handling mechanisms and processes in the process.
2. Map cloud solutions to the customer’s unique business and technical requirements to ensure strategic long term value
3. Understand the customer’s relevant business challenges while functioning as a trusted advisor for best practices and drive further adoption of Alibaba solutions within your assigned accounts
4. Provide project leadership, coordination and architectural guidance for the customer’s major cloud initiatives
5. Maintain high-level technical knowledge of core cloud solutions and future product direction
6. Manage and own competing requests across multiple client engagements
7. Use customer satisfaction results to drive service and product improvement
1. More than 5 year server development, maintenance and optimization experience of large-scale Internet / Enterprise IT applications in logistics, medical, retail, automotive, electronics, finance and other industries , and with more than 3 years project management experience, good at promoting cross-sectoral implementation of complex projects and a strong ability to take results.
2. Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
3. Excellent communication skills, teamwork experience, professionalism and learning ability.
4. Excellent document writing skills, speech skills, and technical training capabilities.
5. Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel.
6. Language proficiency in both Mandarin and English.
7. Satisfy one or more of the following conditions :
have practical experience in production system application, can independently complete the deployment of related products, troubleshooting, and performance tuning jobs.
8. Preferred :