The Brand Delivery Manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation.
The Brand Delivery Manager drives results by developing and executing short term action plans and long term strategies. The Brand Delivery Manager supports growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures.
Key Responsibilities :
Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
Serves on Sales Leadership Team and is responsible for total store results
Drives brand guide planning and execution process in partnership with category managers
Ensures tools and reports are leveraged to maintain a full and abundant sales floor with all styles, colours and sizes represented
Ensures backroom is organised to standard and processes are followed to drive efficient product flow
Ensures strategy is in place to optimize use of non-sales including back room, associate areas and off-site storage
Supports development and implementation of store strategy to reduce shrink
Maximises sales potential by spending 50% of scheduled time on the floor
Demonstrates excellent customer sales lead (CSL) behaviours while owning 4-6 segments per week
Gains business insight and creates SMART action plans that improve execution and results
Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
Analyse customer experience reports and insights and mobilizes the team accordingly
Conducts CSL and associate observations and provides feedback and coaching
Ensures payroll is managed daily by the bio-metric system and executing flex worksheet
Supports optimization of the labour schedule by ensuring appropriate associate skills and availability
Manages and resolves customer relations issues
Drives customer loyalty through current brand strategies, including credit and customer relationship marketing
Partners with Sales Leadership Team to identify and resolve all maintenance and housekeeping issues
Manages all activities related to providing a safe working environment
Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service and associate engagement
Minimum Diploma in Retail Management
Minimum 5-years’ experience in a retail managerial role in Luxury Retail
Proven ability to lead a pay for performance selling team
Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
Demonstrates ability to manage complex and competing priorities with time management and organizational skills
Strong attention to detail, even while multi-tasking
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Must be proficient in MS Office & email
High degree of emotional intelligence and multi-cultural sensitivity
Store based with retail working hours
Interested candidates may send your resumes with a photograph & expected salary to careers.my valiram.com with the email title Brand Delivery Manager VSFA .
Only shortlisted candidates will be notified.
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