Dealer Competency Training Executive
Honda Malaysia
Petaling Jaya
6 hari yang lepas

Job Responsibilty :

  • Responsible to assist in developing training programs, in conjunction with New Product Launches and to provide comparison information with competitor.
  • Responsible to Train dealer personnel (sales, service, parts, CRE) and internal associates, including Training Team.
  • Responsible to communicate with relevant departments / divisions on Product Development (Honda) and gather information on competitors and non competitors.
  • Responsible to provide regular updates on Product Development to the department.
  • Responsible to prepare and report to Management on the Product Training (SP) Progress.
  • Responsible to develop and update FABE (Feature, Advantage, Benefit and Evidence) module .
  • To ensure that the Training Materials are delivered on time and within budget.
  • To source for Product Training suppliers, consultants and contractors including coordination of project work.
  • To prepare a detailed project plan including : Budgeting, Timeline, Required Resources and Reporting.
  • To manage project deliverables in line with the project plan.
  • To record and manage project issues and escalate to Management when necessary.
  • To liaise with, and update progress (when necessary) to Head of Section and Head of Department.
  • To work closely with audience (Sales Advisors, Service Advisors. Parts Controllers, CRE, Sales and Service Managers) to ensure the training project meets business needs.
  • To liaise with other departments and contribute to matters that can improve Customer’s Satisfaction level.
  • To effectively communicate relevant information and updates to training team members.
  • To assist in any ad hoc events when necessary.
  • Requirements :

  • Degree in Business Studies or any related field.
  • Good command in both written & spoken, BM & English, Japanese language is an added advantage.
  • Fresh or at least 1 year experience in related field.
  • Willing to work in highly challenging & fast moving environment.
  • Basic Project Management.
  • Effective Training skills with human interaction / psychology skill.
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