Customer Service Representative - Korean Speaker
E2open
Kuala Lumpur, KUL, MYS
4 hari yang lepas

Description

We are growing and fast these days! Our next stop is Kuala Lumpur and we are looking for someone to support our transport community in APAC.

Are you our next Customer Service Representative ?

  • Manage incoming calls, live chat, e-mail and service desk entries
  • Identify and assess customers’ needs to achieve satisfaction
  • Ensure critical customer issues are addressed quickly and effectively
  • Review and update knowledge base content as new knowledge is discovered
  • Ensure escalation and production support processes are followed
  • Act as the glue between our customers and our platform users
  • What should you be able to bring along?

  • You speak native Vietnamese or Korean and have a good proficiency in English
  • You have 2+ years’ experience in a similar position
  • You are assertive, hands-on and Initiative is your middle name
  • You have a good feeling for technology
  • You possess Bachelor’s Degree in Computer Science / Information Technology / Business or equivalent.
  • You are willing to work on shift, weekends and public holidays
  • Logical approach and excellent problem solving skills.
  • You have attention to detail and ability to troubleshoot and provide feedback and solutions.
  • Must be able to work well both in a team environment and independently under minimal supervision.
  • Ability and willingness to learn new technologies, on own initiative.
  • Skills

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