ASP Management Specialist
ASUSTek Computer Malaysia Sdn Bhd
Kuala Lumpur, Malaysia
6 hari yang lepas
source : Wisdom Jobs

Responsibilities Manage ASUS business post-sales support infrastructure to ensure the delivery of service through ASUS service partners Manage the service performance to customer ensure that service level are achieved in the line with contract SLA and deliver outstanding customer service across the location Execute ad-

hoc strategic initiative as and when required by management Periodic review of existing systems and processes to ensure it is in good order as well as to implement improvement Managing the resources and to ensure service coverage is provided according to the agreed resource capacity To be the provisioning escalation point for specific services for both internal and external customers To find out the root cause of issue arises from stakeholder for problematic works order and to provide progress update in systems customers and sales To analyze provisioning reports so as to identify the milestones that has passed deadline and not acted upon by respective stakeholder Supports the service process by helping to identify opportunities as well as assisting with qualification analyzing client needs and requirements Requirements Candidate must possess at least as Diploma Bachelors Degree in Business Studies Administration Management or equivalent At least two 2 years of working experience in the related field is required for this position Fresh graduates are welcome to apply Able to work well in a fast-

paced changing excellent problem solving skills and take initiative in leading change to improve customer satisfaction Fast learner who is pleasant patient and self-

disciplined Good command of spoken and written English Ability to speak and write in Mandarin would be an added advantage MUST be willing to travel

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