About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities Processes
As a Production support team member, he / she should follow Incident Management, Problem Management, Change Management processes
Regulatory & Business Conduct
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Candidate should responsible for the following : -
Incident should not be closed / resolved in Remedy without proper resolution
Update the Change related issues in Remedy during closing / resolving incident
Dashboard Monitoring and taking corrective steps to bring it back to GREEN
Incident should not appear in Amber / RED in the daily Operational Hygiene Report
Highlight to Senior management if the ticket is potential candidate for escalation
To assign / distribute the new incident Tickets to Team equally
To ensure that there is Zero unassigned incident on daily basis
Attend walkthrough with the relevant stakeholders to understand the Project change
Understand new monitoring requirements for the project change
Ensure to get all project / change related artifacts and checkin the same in sharepoint which are required for future Audit purpose
To attend Pre CAB meeting and raise related clarifications to the change co-ordinator.
To perform PSS Verification after the completion of the change
To ensure that the change is closed on time in Remedy and did not reflect in the change overdue report
To ensure that Shift handover given properly to the next shift - Shift Handover process
Our Ideal Candidate