Sarawak, MY
7 jam yang lalu
source : Talentcloud.ai

Summary of Position :

Responsible for handling and managing complaints from walk-in, telephone, mail or electronic submission, undertake compliance & advocacy programs and assuming cross-

functional assignments at Miri Branch Office.

The job role includes :

  • Undertake liaison activity with service providers and enforcement agencies.
  • Facilitate investigation and feedback to complaints lodged by public.
  • Manage internal complaint management system & processes and ensure follow-up actions by internal and external stakeholders.
  • Conduct public awareness and advocacy programmes related to Communications and Multimedia Act 1998.
  • Monitor and facilitate Postal and E-commerce projects and implementation.
  • Undertake any other cross-unit duties as assigned.
  • Job Requirements :

  • Bachelor’s Degree in Information and Communication Technology (ICT), Engineering, Economic, Law or other related qualifications from a reputable university with minimum CGPA 3.00.
  • Minimum 1 year working experience in the communications and multimedia industry.
  • Good understanding of telecommunication, Information and Communication Technology (ICT), Spectrum Management and Universal Service Provision (USP).
  • Clear understanding of Communication and Multimedia Industry and Communication and Multimedia Act 1998 and its subsidiary legislations.
  • Excellent written and verbal communication skills in English and Bahasa Melayu.
  • Good report writing and presentation skills.
  • Result oriented, attention to details, teamwork, conceptual thinking and stakeholder management.
  • Ability to think out of the box and adaptable.
  • Higher tolerance to work under pressure and tight deadlines.
  • Organized, achievement orientation and proactive.
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