Summary of Position :
Responsible for handling and managing complaints from walk-in, telephone, mail or electronic submission, undertake compliance & advocacy programs and assuming cross-
functional assignments at Miri Branch Office.
The job role includes :
Undertake liaison activity with service providers and enforcement agencies.
Facilitate investigation and feedback to complaints lodged by public.
Manage internal complaint management system & processes and ensure follow-up actions by internal and external stakeholders.
Conduct public awareness and advocacy programmes related to Communications and Multimedia Act 1998.
Monitor and facilitate Postal and E-commerce projects and implementation.
Undertake any other cross-unit duties as assigned.
Job Requirements :
Bachelor’s Degree in Information and Communication Technology (ICT), Engineering, Economic, Law or other related qualifications from a reputable university with minimum CGPA 3.00.
Minimum 1 year working experience in the communications and multimedia industry.
Good understanding of telecommunication, Information and Communication Technology (ICT), Spectrum Management and Universal Service Provision (USP).
Clear understanding of Communication and Multimedia Industry and Communication and Multimedia Act 1998 and its subsidiary legislations.
Excellent written and verbal communication skills in English and Bahasa Melayu.
Good report writing and presentation skills.
Result oriented, attention to details, teamwork, conceptual thinking and stakeholder management.
Ability to think out of the box and adaptable.
Higher tolerance to work under pressure and tight deadlines.
Organized, achievement orientation and proactive.
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