Exchange Server Consultant
Concentrix Inc
Malaysia - Selangor, Malaysia
5 hari yang lepas
source : Wisdom Jobs

Candidate must possess at least a high school qualification SPM or equivalent Required skill s Sharepoint MS Exchange Required language s English At least 1 year experience in administrating Micorosft Exchange Experience or knowledge in troubleshooting O365 will be a plus Full-

Time position Monday to Friday 9am to 6pm Job Responsibilities Applying strong verbal and written communication skills in the supported language and solid technical knowledge of Exchange Server to represent client and communicate with customers through telephone email and web response carrying out the following activities as needed Represent client and communicate with customers Manage relationships with multiple customers partners and collaborate with business contacts Use standard processes implement existing diagnosis methods solutions workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction Document incidents report customer suggestions Respond to voice of customers utilize Microsoft escalations and meet response resolution efficiency productivity and utilization targets required by business unit Communicate and collaborate with cross-

group peers and resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems Produce quality documentation and share with the appropriate team members and tech lead as appropriate Compliance with the service operation processes for execution excellence Adherence to the Business Code of Conduct in all customer interactions and interactions

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