Customer Service Representative
Teledirect Telecommerce
Malaysia
3 hari yang lepas
source : Bossjob

Your RoleProvision of an excellent support experience to Website users via phone, chat, and emailInvestigate and research user issues and identify and escalate bugs so they can beresolved as quickly as possibleAlways be on the lookout for ways to improve the way we do thingsAdvocate for users and pass ideas and best practices on to the rest of the teamUpdate the internal knowledge base when you discover something newEstablish effective working relationships with team members and Website usersNationality : PhilippinesDesired Skills & ExperiencesMinimum 2 year experience in related field.

Ability to write and speak clearly and concisely with fluency in EnglishPrevious support experienceExcellent problem-solving abilitiesEmpathetic and can communicate in a caring and friendly mannerStrong time management skills and motivation to exceed expectationsAbility to work with systems you may not have come across beforeEnjoy working in a fast paced and changing work environmentTech savvy and comfortable working with technologyStrong team spirit with a passion and drive to help users and to deliver the best customer experience

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