Online Customer Service Executive
Youbuy Online Sdn Bhd
Shah Alam, Selangor
5 hari yang lepas

Job Responsibilities :

Serves customers by providing product, order and service information; resolving product, order and service problems.

Job Duties :

  • Handle and support customers’ enquiries via phone call, email and live chat instantly.
  • Provide guideline / information / solutions about order, products and services.
  • Resolves order, product or service problems by clarifying the customer's complaint; determining the cause of the problem;
  • selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Handle online and offline orders which is incomplete status, ensure orders completed on time
  • Provide guideline / educate on how to update / complete order to seller / merchant.
  • Prepares weekly sales reports
  • Contributes to team effort by accomplishing related results as needed.
  • Any other duties as assigned by the Superior from time to time.
  • Engage actively in pre-sales activities
  • Qualifications :

  • Minimum SPM or higher
  • Knowledge in computer skill
  • Proficiency in English & Bahasa Malaysia.
  • Ability to speak / writing in Chinese will be an added advantage.
  • Resolving Conflict & Problem Solving
  • Strong interpersonal and communication skills.
  • Have positive and learning attitudes
  • Able to show initiative and to work with minimum supervision.
  • Able to work under pressure and a great team player.
  • Applicants must be willing to work at I-City, Shah Alam.
  • Job training will be provided
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