Regional Regional Knowledge Management Specialist
Roche
Petaling Jaya,Selangor,Malaysia,
3 hari yang lepas
  • Job facts
  • Support the Roche HR knowledge management processes at regional and local level.

    Focus areas include :

  • Content management in line with Roche HR Support Solutions KM strategy
  • Governance on local records management framework
  • SSC agent education and knowledge sharing
  • Supporting the global KM process design & change process
  • Participating in project activities and squad teams & contribution to continuous improvement
  • Details of the Role

    1.Content management in line with our KM strategy

  • Acting as a single point of contact (SPOC) for regional Content Owners for creating / updating / archiving content in KM solution;
  • troubleshooting, roll-out related tasks; trigger any localized changes due to the impact of policy and procedure changes

    Publish new or updated documents as per regional / local plans

    Share information with the operations teams about new functionalities, processes and guidelines

    Provide Content Owner Trainings

    2.Governance on local records management framework

    Deliver COREMAP training to newcomers

    Represent HR Support Solutions in local COREMAP activities

    Support records purging activities in HR Information solutions

    3 Supporting the global KM process design & change process

    Represent SSC in HR Support Solution KM community

    Contribute to KM strategy definition, process and solutions design activities, including testing

    Responsible for ensuring regional requirements are defined and embedded in global processes and solutions

    Validates and shares with other KM colleagues from HR Support Solutions network regarding re-use of existing information, process improvements or innovations

    4 Continuous improvement and projects

    Using statistics (analytics) on content usage to drive continuous improvement

    Shares results with relevant teams and facilitates proactive idea generation to improve content and / or user experience

    Makes recommendations for enhancements to training materials as needed to enhance the overall customer’s experience.

    Participate in business verification activities for projects or upgrades impacting the Knowledge Management solution landscape

    Upon need participate in HR Support Solutions Network projects and squads.

    Who you are

    You bring the following skills and competencies :

  • Experience in a shared service center, preferably in an HR services environment.
  • Proven track record of being able to deliver in a matrix organization.
  • Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
  • Ability to thrive in an ambiguous environment.
  • Core capabilities include :

  • Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
  • Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
  • Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
  • Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
  • Other capabilities & skills critidal to the role :

  • Strong expertise in Knowledge and Content management and related IT solutions
  • A solid understanding of Shared Service Center Processes and environment
  • Experience in streamlining processes and eliminating waste; Work hard but smart.
  • Experience with HR processes & expertise are beneficial
  • Cross-cultural communications
  • Influencing and consultative skills
  • Analytic thinking
  • Experienced and efficient handling of standard IT-applications, preferably Google suite
  • Fluent in written and spoken English, mandarin would be beneficial
  • 5+ years related experience in Shared Services, preferably with experience with HR shared services
  • 3+ years of experience in the field of Knowledge and content management, preferably gained in shared services environment
  • Bachelor Degree or above
  • Who we are At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt.

    Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

    Roche is an equal opportunity employer.

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