Support the Roche HR knowledge management processes at regional and local level.
Focus areas include :
Details of the Role
1.Content management in line with our KM strategy
troubleshooting, roll-out related tasks; trigger any localized changes due to the impact of policy and procedure changes
Publish new or updated documents as per regional / local plans
Share information with the operations teams about new functionalities, processes and guidelines
Provide Content Owner Trainings
2.Governance on local records management framework
Deliver COREMAP training to newcomers
Represent HR Support Solutions in local COREMAP activities
Support records purging activities in HR Information solutions
3 Supporting the global KM process design & change process
Represent SSC in HR Support Solution KM community
Contribute to KM strategy definition, process and solutions design activities, including testing
Responsible for ensuring regional requirements are defined and embedded in global processes and solutions
Validates and shares with other KM colleagues from HR Support Solutions network regarding re-use of existing information, process improvements or innovations
4 Continuous improvement and projects
Using statistics (analytics) on content usage to drive continuous improvement
Shares results with relevant teams and facilitates proactive idea generation to improve content and / or user experience
Makes recommendations for enhancements to training materials as needed to enhance the overall customer’s experience.
Participate in business verification activities for projects or upgrades impacting the Knowledge Management solution landscape
Upon need participate in HR Support Solutions Network projects and squads.
Who you are
You bring the following skills and competencies :
Core capabilities include :
Other capabilities & skills critidal to the role :
focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt.
Individual Best Employer Awards were awarded in Singapore, Korea, China and India.
Roche is an equal opportunity employer.