Application Engineer, IM
Hexagon AB
Kuala Lumpur, MY
2 hari yang lepas

Responsibilities / Main Activities

  • To provide technical support for Intergraph Document and Data Management Solutions.
  • To provide user and administrator training.
  • To conduct pre-sales application presentations and demonstrations to prospective customers
  • To assist Business Development and Sales personnel in technical proposal development for prospects and existing customers
  • To provide project consulting services, workshop, configuration and implementation of our Intergraph DMS for our customers.
  • Qualifications and Experience Required

  • Familiar with O / O, EPC, Shipbuilding work processes an added advantage
  • knowledge of document management systems, processes
  • Customer Service experience and ability.
  • Degree level qualifications in a technical discipline such Mechanical, Electrical, Information Technology is desirable.
  • However, equivalent practical experience will be considered.

  • Minimum qualification with a Degree in Engineering, Computer Science / IT or any other related field
  • Minimum years working experience in an Engineering Company or Owner Operator environment.
  • 3 - 5 years’ work experience
  • Experience with existing documentation software in the market shall be preferred. Working knowledge on our software shall be an added advantage.
  • Experience with existing database systems in the market shall be preferred. Working knowledge on these database systems (especially Oracle and Microsoft SQL) shall be an advantageous.
  • Programming experience in Visual Basic and .NET will be highly regarded
  • Ability to travel extensively within South East Asia and work within tight schedule
  • Ability to take on additional responsibilities / contribute to with other application software
  • Key Behavioural Competencies

    Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency.

    Finishes tasks completely and to deadline, able and willing to follow procedures., Employee Behavioural Profiles - PROBLEM SOLVING -

    Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way.

    Generally anticipates obstacles and thinks ahead about next steps., Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals.

    Encourages other team members and acknowledges those who have performed well., Employee Behavioural Profiles - TECHNICAL EXPERTISE -

    Acts to improve both the depth and range of own specialist knowledge. Able to learn from own experience and mistakes and makes self available to help others solve technical / professional problems, Employee Behavioural Profiles -

    CRITICAL INFORMATION SEEKING - Takes personal responsibility for investigating a problem or situation by asking direct questions and consulting all available resources.

    Accesses critical information and uses input from immediate team or environment.

    Current KPI Requirements

  • Demonstration ability of IM within 3 months
  • Develop demonstration ability / Pre-sales 6 months
  • Delivery of training for key clients 6 months
  • Project development within 3 months
  • Objectives / Goals

  • Develop customer contact / consulting ability
  • Documentation of Project Meeting / Actions
  • Ability to follow up tasks and requests
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