General Position Definition
Trading and Supply manages the end-to-end fuels supply chain for Shell, including the final delivery to our end customers (Retail sites and B2B Customers).
This final leg of the fuels supply chain is managed within the Order to Delivery (OtD) team, where the fuels deliveries are planned, and interruptions to this delivery process are managed with our customers.
and then ensuring that our back-office systems reflect what really happened (The Scheduling Admin Team).
At a country level within T&S, the OtD teams are a mix of local and centralised operations, with the centralised operations being located within the SBO environment.
This role is to support our businesses by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders for our countries being supported out of the Kuala Lumpur SBO, as OtD Scheduling Support, with responsibility for the OtD activities in countries such as Malaysia, Hong Kong, Singapore, Indonesia and Thailand.
As the Order to Delivery (OtD) team, you will take on an exciting challenge of supporting our business by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.
Through your customer service, supply chain or logistics skills, which you might have gained in a different role in your previous / current experience, you will be expected to support the OtD team in the Kuala Lumpur SBO in their Continuous Improvement / LEAN journey to drive improved customer service and cost efficiency through working with our Operational teams to provide high quality of service to key customers through effective communications, value-adding interactions and efficient issue resolution through phone, fax or email .
Commercial Fuels; etc) teams, along with the Offer to Cash (OtC) community, to ensure that plans and actions are aligned to flawless delivery of our customer offers.
Your team's performance in this area is key to preserving and improving our reputation, and therefore our customer base.
The OtD team takes the lead in the optimisation of the road transport activity, ensuring that the delivery plans make use of our assets in the optimal way, resulting in the lowest delivery cost.
The OtD team works closely with the local Road Transport and Facilities (Terminals) teams in both medium term planning and also the day to day execution of the plan.
In order to do this well, you need to have a good logical brain, and an ability to understand where creative solutions can be explored further to develop real tangible benefits to the business.
Finally, the OtD team in KL is proud to be a part of the S&D LEAN Accelerator Program, which is actively driving a transformation to running our operations in a LEAN way, underpinned by an active Continuous Improvement culture.
The OtD teams are seen to be at the cutting edge of LEAN development in the Downstream, and so continuing to drive this change, and develop CI / LEAN capability is an essential part of this role.
This gives you, the OtD Scheduling Support, an opportunity for huge personal development and growth in this area as well the chance to share what you know with your team and colleagues.
Ensure any Special Instructions noted on the orders have been processed