Operation Manager
Followme Markets Sdn Bhd
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
6 hari yang lepas
source : JobCity.my

Responsibilities :

  • Responsible for the overall product operation and user growth, formulate annual, quarterly, and monthly user growth and retention rate operation plans based on product positioning and strategy, and continuously optimize the operation plan based on the analysis results of operation data;
  • Fully understand user needs, collect user feedback in time, analyze user behaviors and needs, and regularly summarize product optimization and user experience improvement suggestions.
  • Responsible for event planning, online and offline promotion, and constantly improve the effective growth and activity of users.
  • Regularly and fully communicate with the product and technology development team to ensure the smooth implementation of the operation plan.
  • Responsible for user growth, active user DAU, retention rate, conversion and other indicators.
  • Pay attention to user needs and usage habits, actively pay attention to the user operation data and competitor.
  • Find out that the existing operation plan can be optimized, and implement optimization to continuously improve the user experience.
  • Requirements :

  • English native speaker is preferred, BSc / BA in business administration or relevant field.
  • 3 years experience in Fintech is considered as an advantage.
  • Proven experience as Head of Operations or equivalent position.
  • Excellent organizational and leadership abilities.
  • Outstanding communication and people skills.
  • Working knowledge of data analysis and performance / operation metrics.
  • Excellent written / verbal communication skills in English.
  • Good analytical skills.
  • Bonus points : personal investment experience.
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