Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems.
Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Position Title : Technical Service Manager / Assistant Manager, MY
Job Summary :
The Technical Service Manager / Assistant Manager is responsible for developing and leading the Technical Service team with a view to increase the operation’s service revenue, increased customer satisfaction and optimizing resources.
Roles & Responsibilities :
Provide high level of services to customers and become a business leader in the industry in line with the corporate strategy.
Develop and execute annual business plan to ensure profitable growth of the Service business within the country.
Develop the structure and people of the Service team with a clear development strategy.
Ensure effective management of all aspects of the field Service operation such as installation, service contract, repair service, service sales and others related.
Develop and optimize process to improve efficiency and profit.
Ensure strong communication with other functions to maximize strength of the Country’s operation.
Actively participate in the planning and decision-making process of country management team to ensure success as a team.
Understand the competition and customer needs in the market.
Escalate critical issues immediately in the organization to have quick organizational solution to meet the customer demand or solve technical problems.
Key Competencies :
Strong technical and operational knowledge and skills on the Company’s products and services.
Solid organizational skills and ability to set priorities and manage time effectively.
Ability to identify customer needs and issues and develop realistic solutions to meet these expectations and to solve problems
Strong understanding of the market and competitors.
Experienced level of customer relationship management skills .
Advanced level of leadership skills, interpersonal, communication, analytical skills, critical thinking and problem solving.
Ambitious, personable, and driven with a detail oriented, forward-thinking attitude
Exhibit strong people management skills
Qualifications and Experience :
Degree in Mechanical, Electrical or Electronic Engineering or equivalent business experience.
Minimum 10 years of Service experience in the related industry.
Previous experience in a Management / Leadership role in Service capacity.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.