Customer Service Associate
Deutsche Post AG
Puchong New Village, , Malaysia
4 jam yang lalu

We are currently seeking a Customer Service Associate to join DHL eCommerce Solutions Malaysia!

  • The Customer Service Associate will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers;
  • contacting us through the various interaction channels. Incumbent must have the mind-set and attitude that Customer Service is a key differentiator of our business..

    Essential Duties and Responsibilities

    Customer Service Management

  • Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
  • Assist customers in resolving service issues, complaints and claims compensation promptly.
  • Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
  • Stakeholder Management
  • Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
  • Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
  • Process Management

  • Promptness in arranging for shipment pick up or handling of exceptions.
  • Provide responsive reply to general customers' email enquiries or via other interaction channels
  • Provide timely updates to customers on shipment tracking status.
  • Timely management of complaints and claims compensation.
  • Desired Skills / Qualifications

  • Good communication skills (English and local language)
  • Minimum Educational Qualification

  • Diploma or Higher School Education (preferable)
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