RiskOps Team Lead
Grab
Malaysia
3 hari yang lepas

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Get to know the Team :

  • A RiskOps Team Lead plays an essential part in Grab Financial group. He / She is expected to lead a team of risk ops analysts.
  • He / She needs to ensure key KPIs are delivered on time and team morale / coherence are well maintained.
  • He / She needs to participate and be involved in ongoing development and new processes.
  • Get to know the Role :

  • A RiskOps Team Lead plays an essential part in Grab Financial group.
  • He / She is expected to lead a team of risk ops analysts. He / She needs to ensure key KPIs are delivered on time and team morale / coherence are well maintained.
  • He / She needs to participate and be involved in ongoing development and new processes.
  • A RiskOps Team Lead needs to have proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, multitask and good work ethics.
  • The day-to-day activities :

  • Functional - Set clear team goals.
  • Set tasks and deadlines.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Discover training needs and provide coaching.
  • Recognize high performance and reward accomplishments.
  • Ensure service levels target for the team is met.
  • Customer - Ensure customer metrics target for the team is met.
  • Coordinate with internal and external customers as necessary.
  • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
  • Assure that the team addresses all relevant issues within our grab standard policy.
  • Financial - Ensure our team cost to serve is within budget.
  • People - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Ensure employee engagement scores is met.
  • Provide the team with a vision of the project objectives.
  • Motivate and inspire team members.
  • Lead by setting a good example (role model).
  • Coach and help develop team members.
  • Facilitate problem solving and collaboration.
  • Strive for team consensus and win-win agreements.
  • Ensure discussions and decisions lead toward closure.
  • Maintain healthy group dynamics.
  • Intervene when necessary to aid the group in resolving issues.
  • Assure that the team members have the necessary education and training to effectively participate on the team.
  • Encourage creativity, risk-taking, and constant improvement.
  • Recognize and celebrate team and team member accomplishments and exceptional performance.
  • The must haves :

  • Degree & some exposure in managing teams.
  • Good PC skills, especially MS Excel.
  • In-depth knowledge of performance metrics.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.
  • Possibility to work on weekends (flexible schedule).
  • Be detail and quality oriented as well as have strong analytical and problem solving skills.
  • Possess excellent verbal and written communication skills.
  • Be able to think outside the box and make balanced and unbiased decisions based on all available information.
  • Make balanced and unbiased decisions.
  • Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.
  • Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.
  • Get to know Grab :

    Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

    We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

    Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.

    We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-

    house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

    Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.

    We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

    If you share our vision of driving South East Asia forward, apply to join our team today.

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