Diagnosis & troubleshoot via telephone, computer systems, servers / storage & software systems within standard time frames.
Escalation of issues to the Product Support team and / or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
Analytical, articulate, result-oriented and provide excellent follow-up.
Maintain accurate call logging and tracking into Helpdesk database.
Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.
Degree in Computer Science / IT related discipline with at least 1 year related working experience.
Advance Diploma / Diploma holders in Computer Science / IT related discipline with a minimum of 3 years working experience in providing direct support to end-
users either in customer service / field engineering or corporate help desk are also encouraged to apply.
Graduates from other related field of studies with minimum 2 years relevant working experience as well as fresh graduates with related field of studies are also encouraged to apply.
Possesses understanding and technical ability for Computers.
Able to work rotating shifts including 24x7
Speak, read and write proficiently in English.
Added language skills will be an advantage
Those with professional certification from Microsoft / Red Hat / Novell will have an added advantage.
Knowledge in Server / Storage / Network Switch will have an added advantage.
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