Support Analyst I, II, III
Kuala Lumpur, 14, MY
3 hari yang lepas

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers.

Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Exploration Support Analyst s

We are currently seeking a motivated self-starter to provide frontline support for Landmark’s application portfolio via telephone, email or chat making use of all available tools and Technical Assistance Center work processes in order to deliver quality support in a timely manner.

Applications would include but not be limited to :

  • DecisionSpace Geoscience (DSG) Geology & Geophysics modules(geological and seismic interpretation, mapping and modelling for asset teams)
  • GeoProbe (geophysical 3D interpretation package)
  • Data Loading (Seismic data loading)
  • OpenWorks (Landmark’s Oil field project data management platform)
  • As an Exploration Software Support Analyst you will be part of a global team that provides technical assistance by phone, email, and other media to registered users of Landmark’s integrated subsurface interpretation software.

    You will typically interface with Geoscientists and Geotechnicians at Oil & Gas companies or Halliburton consultants on assignment at client companies or in the field, providing workflow advice, troubleshooting, defect testing / reporting by utilizing a variety of virtual systems to emulate the client environment.

    The successful applicant will receive formal training on the above-mentioned applications and advanced training in the form of mentoring from senior team members, all of whom have geology or related degrees experience in oil and gas exploration and production.

    Additional training will be provided for our integrated suite of case handling and knowledge management software, to enable you to quickly locate high quality solutions to pass along to clients, and to enter your own solutions when you solve new problems.

    Highly motivated professionals will find their service in the Landmark Customer Success organization to be a solid step in their career paths toward technical consulting or sales, product management, and the myriad other career opportunities available at Halliburton.

    Halliburton promotes career growth opportunities with a variety of learning modalities available through Halliburton University , targeted development programs, and networking groups.

    Responsibilities of this role include :

  • Provide front-line software application support in Landmark’s Geoscience portfolio
  • Maintain a consistent client focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets.
  • To be successful in this role, you will demonstrate the following skills and experience :

  • Bachelor’s / Master’s Degree in Geophysics, Geology, Petroleum Geosciences, or equivalent with 5 years of work experience in the industry.
  • Ideally previous experience as a technical geophysical support person in the oil and gas industry
  • Experience using Landmark applications will be highly regarded
  • Proficiency with LINUX / WINDOWS operating systems and / or UNIX environment as the role has an predominant IT component
  • Ability to quickly understand and work effectively with Global customers.
  • Strong communication skills and active listening skills will complement your organizational ability to effectively multi-
  • task and manage priorities, in order to exceed customer needs and expectations

  • A team player, highly service oriented and self-motivated.
  • Good written and verbal communication skills in English are required. Fluency (verbal and written) in Malay and or Mandarin may be an advantage.
  • Good people skills are required.
  • Halliburton is an Equal Opportunity Employer.


    Lvl 10, 199 Jalan Tun Razak, Kuala Lumpur, Kuala Lumpur, 50400, Malaysia

    Job Details

    Requisition Number : 61293

    Experience Level : Entry-Level

    Job Family : Engineering / Science / Technology

    Product Service Line : Landmark Software & Services

    Full Time / Part Time : Full Time

    Additional Locations for this position :

    Compensation Information

    Compensation is competitive and commensurate with experience.

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