Providing technical assessment of customer applications in pre-sales and technical support in post-sales situations.
Work closely with the sales team, be sensitive to sales situations, able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements, able to deliver effective presentation and demonstration of technical solutions to both large and small technical and non-technical audiences.
Other responsibilities include : preparing software and hardware to demonstrate Cognex’s system capabilities during trade Shows, preparing and conducting technical seminar presentation, and supporting beta customers.
Provide front-line technical support. Interface and coordinate with technical support group to meet customers’ satisfaction.
Conduct product training courses in both English and Chinese to customers.
This position requires almost 15-25% cross-region travel time, any candidate should be willing to travel at short notice.
Qualifications : Education :
BS or MS in an engineering field such as Computer Science, Electrical Engineering, Mechanical Engineering, Optics or equivalent.
Knowledge of optics and lighting is of benefit.
Bilingual Chinese / English is mandatory.
Professional Experience :
A minimum of 2 years of experience in a similar position in factory automation is required. Previous experience of at least one year with machine vision or automation is a MUST.
Proficient in at least one of the following programming languages : VB, VB.Net, C .Net, VC++. Understanding of the PC and networking environment is an absolute must.
Personal Qualification :
The uppermost qualification is a working attitude of devoting to achieving team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
Candidate should have : good communication, interpersonal, technical, organizational and presentation skills, good analytical and problem solving skills.