Senior Storage Specialist
F. Hoffmann-La Roche Ltd
Kuala Lumpur,Wilayah Persekutuan Kuala Lumpur,Malaysia,
8 hari yang lepas

Purpose - To be responsible for the technical aspects of enhancing, updating and deploying critical changes, design new solutions and creating procedures for Global Storage Team systems.

  • To ensure continuous support to the systems and tools owned by Global Storage Team. - To support the Managed Services team with their new and changing requirements, projects and act as second level support for the ongoing operational activities done by the team.
  • Job Responsibility - Update Storage configurations, integrations and upgrades, as required by the business. - Support the assigned servers and infrastructure components to achieve high availability and performance of the supported business applications to keep the business running.

  • Ensure installation, configuration and operation of the environment within cost targets. - Assist in managing the assigned servers and related infrastructure components across the organization ensuring high efficiency and effectiveness -
  • Support the ITSM Processes according to Global FE standards (Configuration, Change, Problem Management, etc.). - Collaborate with the rest of the FE functions to ensure alignment among the relevant organizational units.

  • Contribute to the concept, planning and execution of projects. - Actively contribute in their own development plan, filling the information on time and attending development interviews at least twice per year.
  • Provide multi-level Technical support for diagnosing, reproducing and fixing Storage Hardware and Software issues / problems.
  • Be responsible for managing Storage Infrastructure related Incidents / Service Requests and Change Requests within the defined SLA.
  • Maintain a high level of proficiency in Storage administration and Troubleshooting, - Maintain reports on disk utilization, availability and growth patterns.

  • Provide recommendations to improve the Storage infrastructure and address / lead critical Issues and root cause analysis.
  • Actively contribute to the configuration, layout and performance tuning of Storage Infrastructure. Perform necessary Storage infrastructure maintenance activities and data migration, as required.
  • Identify scalability, performance and integration issues and propose optimal solutions. - Collaborate across products / vendors and geography to come up with a compelling solution.

  • Provide technical guidance to other team members. - Be responsible for driving resolution of incident and problem tickets for the systems.
  • Provide Business Process support to ensure system causes no disruption of business processes. - Oversee system monitoring and status -
  • Assume responsibility for lifecycle management, continual improvements and the management of change affecting the Services.

    At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-

    focused healthcare groups. Our success is built on innovation, curiosity and diversity

    Roche is an equal opportunity employer.

    Kuala Lumpur

  • You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies.
  • Where a job title is not considered the final definition of who you are, but the starting point.

  • At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt.

    Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

    Roche is an equal opportunity employer.

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