Senior Specialist, Order Management
Dell
Bayan Lepas, Malaysia
7 hari yang lepas

Principal Responsibilities :

  • Oversees the Order Management workflow to ensure highest quality and productivity in processing of orders
  • Works on complex order entry projects, rollouts, on-line and services
  • Involved in support type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry
  • Trains individuals within the group on systems and policies and procedures
  • Drives team goals through the coordination of work
  • Assists the team in resolving the more complex issues
  • May be involved in, workflow distribution and quota assignments
  • Coaching and Feedback Skills
  • Work Evaluation and SLA compliance
  • Skills :

  • Experience with order processes, systems configurations and documentation
  • Demonstrated problem solving ability
  • Financial and analytical experience
  • Experience working with sales and external customers or in support of many different business units and geographies preferred
  • Ability to work collaboratively and drive initiatives in a cross-functional environment
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues;
  • ability to think quickly

  • Mastery in one of more of the following language and moderate to high proficiency in English.
  • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
  • Ability to understand broader business and financial issues
  • Able to work Night Shifts
  • Education and Experience :

  • A minimum Diploma holder with 3-4 years relevant experience.
  • Degree holder with minimum 2 years relevant experience.
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