Customer Support Technician III - (T3)
Applied Materials
Kulim
42 hari yang lepas

Description

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.

Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.

Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

  • Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
  • Uses escalation policies as required to keep management informed of down situations.
  • Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
  • Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

  • Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-
  • ordinating support plans with customer management.

  • Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames.
  • Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

  • Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
  • Assists in the preparation of and participates in customer meetings.

  • Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control.
  • Utilises Quality Improvement Process methods and terminology.

  • Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
  • Functional Knowledge

  • Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
  • Business Expertise

  • Has a good understanding of how the team integrates with others to achieve objectives
  • Leadership

  • May provide informal guidance and support to more junior team members
  • Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
  • Impact

  • Impacts the quality of own work and its contribution to the team
  • Interpersonal Skills

  • Uses communication skills to regularly exchange information
  • Associate's Degree
  • 4 - 7 Years of Experience
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