Systems Engineer - Service Request Coordination
Infineon Technologies
Melaka ,Malaysia
12 hari yang lepas

Job description

In your new role you will :

  • Handle and coordinate on end user’s service requests
  • Ensure service requests were fulfilled within the agreed SLA
  • Handle of the end user’s escalations and ensuring adequate service / product was delivered
  • Seek for continuous improvement within IT Service Request Fullfilment Processes
  • Profile

    You are best equipped for this task if you have :

  • Bachelor degree in Information Technology .
  • Excellent communication skills to assist users globally.
  • Good proficiency in Mandarin is a must. English and Bahasa Melayu is required. Proficiency in German is an added advantage.
  • Experienced in supporting Shift pattern . Able to work shift and be on standby on designated days / public holidays or whenever required
  • Functional knowledge on Windows
  • Functional knowledge on Microsoft Office Products
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