Front Office Manager
Berjaya Hotels & Resorts
Kuala Lumpur, Malaysia
22 hari yang lepas

Job Responsibilities :

  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds to and handles guest problems and complaints.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Requirements :

  • Candidate with a Certificate or Diploma in Hospitality / Tourism / Hotel Management or equivalent preferred
  • Must have minimum 4 years experience as Front Office Manager in 5 star hotel / resort
  • Must have hands-on knowledge of Front Office System (Fidelio or similar)
  • Must have diplomatic leadership of a multi national crew serving a multi national clientele
  • Must be familiar with standard Operating Procedures of Front Office including Reservations
  • A good team player and customer oriented
  • Must be willing to work in Tioman Island
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