Reporting to the Managing Director, you are responsible for a accurate order processing, scheduling logistics needs, ensuring proper documentation, product and service availability on site and meeting customers needs.
You need to lead a customer service team and ensure they meet KPI.
Key Areas :
Key support contract for the commercial and operational needs of the organization.
Liaise with internal and external customers, operation team, vendors / contractors to ensure the cost effective and timely delivery of customer service department daily operations.
To manage, ensure accuracy, timely coordination and efficiency in daily departmental administration support for the organization internal / external stakeholders.
Establish, implements, updates, review and audit SOP and work procedures.
Build and maintain effective business relationship with clients, vendors and internal team.
Coordinate performance improvements and able to meet client’s Service Level agreements (SLA).
Maintain Cost reduction initiative and Corrective Action Plans of the department.
Minimum 15 years experience in Supply Chain Experience in MNC.
ERP, SAP, AX users
Commercial acumen of how operating costs impact the P&L and Balance Sheet experience in managing stakeholder relationship
Candidate Profile :
Minimum 8 years Customer Service experience in Logistics company and 3 years in managerial .
Knowledge of freight management (air & ocean), land transportation, procurement logistics, customs formalities, contract logistics / warehousing, project cargo, including relative costs and benefits.
Provide logistical solution .
Excellent communication and interpersonal skills
Bachelor Degree in Logistics / Supply Chain.
Analytical and able to make independent judgement
Please kindly send your CV to simpei.loo springasia.com or drop a note to initiate further discussion.