Customer Service Manager - Logistics & Freight
Spring Professional
19 hari yang lepas

Responsibilities :

Reporting to the Managing Director, you are responsible for a accurate order processing, scheduling logistics needs, ensuring proper documentation, product and service availability on site and meeting customers needs.

You need to lead a customer service team and ensure they meet KPI.

Key Areas :

  • Key support contract for the commercial and operational needs of the organization.
  • Liaise with internal and external customers, operation team, vendors / contractors to ensure the cost effective and timely delivery of customer service department daily operations.
  • To manage, ensure accuracy, timely coordination and efficiency in daily departmental administration support for the organization internal / external stakeholders.
  • Establish, implements, updates, review and audit SOP and work procedures.
  • Build and maintain effective business relationship with clients, vendors and internal team.
  • Coordinate performance improvements and able to meet client’s Service Level agreements (SLA).
  • Maintain Cost reduction initiative and Corrective Action Plans of the department.
  • Requirements :

  • Minimum 15 years experience in Supply Chain Experience in MNC.
  • ERP, SAP, AX users
  • Commercial acumen of how operating costs impact the P&L and Balance Sheet experience in managing stakeholder relationship
  • Candidate Profile :

  • Minimum 8 years Customer Service experience in Logistics company and 3 years in managerial .
  • Knowledge of freight management (air & ocean), land transportation, procurement logistics, customs formalities, contract logistics / warehousing, project cargo, including relative costs and benefits.
  • Provide logistical solution .
  • Excellent communication and interpersonal skills
  • Bachelor Degree in Logistics / Supply Chain.
  • Analytical and able to make independent judgement
  • Please kindly send your CV to simpei.loo or drop a note to initiate further discussion.

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