Grab Driver Center (GDC) Support
Grab
Malaysia
6 hari yang lepas

Get to know our Team :

  • This role will be to ensure smooth operations of the GDC in Kuantan. Working in a fast-paced environment, the support staff provides customer service to uphold Grab’s image in the community.
  • To perform tasks related to the driver engagement cycle : acquiring new drivers, ensuring drivers are well trained & knowledgeable about Grab’s services, and supporting any concerns from drivers.
  • Get to know the Role :

  • To perform tasks related to the driver engagement cycle : acquiring new drivers, ensuring drivers are well trained & knowledgeable about Grab’s services, and supporting any concerns from drivers.
  • The day-to-day activities :

  • Maintain clean and safe reception area at Grab Driver Center.
  • Attends to enquiries from drivers and assign appropriate ticketing.
  • Assist with administrative task and any other duties delegated by the team.
  • Greet and meet all internal and external customers with friendly disposition & professionalism.
  • Manage the recruitment email to ensure all emails are replied to promptly and driver concerns are addressed.
  • Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
  • Provide periodic feedback to the team and maintain a continuous
  • improvement culture.

  • To drivers : Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
  • To passengers : Assist on face-to- face interactions when necessary.
  • Work hand in hand with GDC Coordinator to ensure targets are met.
  • Work closely with GDC Teams in other cities.
  • Work closely with functional departments (payments dispute / DLR / UT etc).
  • The must haves :

  • Must possess at least an SPM certificate or equivalent.
  • Good communication skills and fluent in spoken and written in English and Malay. Can communicate well with both internal and external stakeholders.
  • Proven front desk or client facing working experiences in similar role.
  • Proficient with Microsoft office software & IT savvy.
  • Team player who prefers to interact with fellow colleagues.
  • Friendly and helpful disposition.
  • Able to multi task, prioritize and work under pressure.
  • Common sense, good initiative & pro-active attitude to pre-empt & address issues.
  • Highly driven, independent and patience.
  • Attentive to detail and accuracy.
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