Purpose of The Role :
The role holder is principally responsible for managing AMEA Region Billing. An biller will be responsible for managing CDSS customers’ requests, including billing.
The role holder will act as point of collection, SSC team, finance and account manager and contract manager team.
Billing team is typically responsible issuing invoice and credit note to AMEA Region end customer for both managed or unmanaged contract.
The role holder is responsible to generate all the invoice and credit note in a timely manner, as per the defined SLAs, and ensuring the unbilled revenue and missed billing as per the KPI.
Billing team must have a wide knowledge about BT Product Portfolio, how to bill the price line as per the local in country requirement.
They must be able to categorize incoming requests as per their complexity level. Billing Team must keep proper track of their request in BT Internal tracking tool, they must provide daily, weekly, monthly updates to their stakeholders about billing status in the L2C process.
Key Responsibilities :
To manage existing CDSS both internal customers’ request for billing and unmanaged billing account in AMEA Region.
Receive and log incoming billing request.
Validate the customer requested as per clean request check.
Raise invoice and credit note request in appropriate BT or 3rd party billing tools
Create Bid from, draft invoice and follow up on the invoice approval status.
Manage and monitor the unbilled revenue and missed billing as per the KPI.
Keep agreed SLAs
To manage existing CDSS internal and external customers’ billing related query or dispute.
Receive billing related query or dispute request.
Analysis the RCA of the request and provide the solution or direct the request to respective team.
Log the issue BT Internal tracking tool.
Follow up and manage the query or dispute till it resolved.
Act as a point of contact for Account, Contract, collection, SSC team, finance, revenue assurance, TSO, ASG team for all billing related issue.
Skills / Experience :
2 year experience in relevant L2C operations
Experience in Customer Service Management is an advantage
Fluent English is a must, another AMEA language is an advantage unless it is specified as a must
Good knowledge of MS Office Applications
High level of accuracy
Good commercial and financial sense
Excellent problem solving skills