1 ) Provide first level end user support for related systems by identifying, resolving or escalating the problems to vendor to ensure the service commitment is met
2 ) Ensure all projects are delivered on time and to the highest possible standard
3 ) Implement, troubleshoot and maintain IT infrastructure, networks, email and web services
hardware team). 4 ) Involve in open source application implementation and support (hardware team). 5 ) Maintain an up to date IT hardware and software inventory for Head Office and factories.
hardware team). 6 ) Participate in projects to enhance the quality and efficiency of all software systems or business processes by analyzing the problems to identify root causes and proposing new ideas.
software team). 7 ) Track, log and report all issues for audit and improvement purposes (software team). 8 ) Assist in the development and documentation of Standard IT operation policies and procedures (software team).
9 ) Doing specification, design and document all new improvement or software changes (software team). 10 ) Test and implement new ERP modules or changes (software team).
11 ) To work with ERP modules team for the enhancement (software team). 12 ) Perform other responsibilities as assigned by superior or Management from time to time.
Requirements 1 ) Candidate must possess at least Degree in IT, Computer Science or equivalent from reputable universities.
2 ) Minimum 2 years of related working experience in hardware support or software support 3 ) Fresh graduates are encouraged to apply.
Net, MS SQL & MYSQL will be an added advantage.