Service Desk Analyst
American International Group, Inc.
16 hari yang lepas

Functional Area :

IT - Information TechnologyEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Technologies (Malaysia) Sdn Bhd

Service Desk Analyst

  • Provide first level technical support to AIG end users for technology related issues.
  • Ensure proper documentation for each interaction and escalate when necessary.
  • Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
  • Escalate issues to appropriate parties as necessary.
  • Recommend updates and enhancements based on daily interaction with customers and their needs.
  • Perform other duties as required or assigned.
  • Interact with technical support groups as needed to resolve complex issues and problems.
  • Provide feedback regarding analyst performance to be included in reviews, etc.
  • 1 year help desk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications using an incident tracking application
  • Relevant industry certifications are a plus (i.e. MCSE, A+, HDA*, etc.)
  • Fresh graduate are encourage to apply
  • Good communication skills in English
  • Able to work on Rotational shift (including weekend)
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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