HR Customer Care Specialist
HR NBS
Petaling Jaya, Malaysia
58 hari yang lepas

Job Description

The purpose of this role is to serve as the first point of contact for employees, managers and HR community in Asia Pacific to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.

Major Accountabilities :

  • Provide rapid, high quality and validated response / support to all HR related queries and requests.
  • Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
  • Maintain HR data via SAP system.
  • Escalate requests that cannot be resolved directly to the appropriate experts.
  • Contribute to Knowledge Base for countries in scope
  • Contribute for projects in scope for HR Customer Care Team.
  • Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
  • Provide support for the transition period.
  • Perform other tasks as assigned by Line Manager. This is not an exhaustive list of duties or functions.
  • Minimum requirements

  • Diploma / certificate in HR / other related field is preferred.
  • Excellent English spoken and written.
  • Fluent local country language (Japanese) is a must.
  • Has working experience in an SSC environment is preferred, working experience in call center operations would be an added advantage.
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