Technical Solutions Rep III
DXC Technology Company
Malaysia - Selangor - Cyberjaya
54 hari yang lepas

Job Description :

  • Working more independently and from a standard protocol to respond to customer issues.
  • Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.
  • Education and Experience Required :

    High school education or equivalent.

    Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.

    Knowledge and Skills :

  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, esupport, e-chat or similar
  • Familiarity with computer technology
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system
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