Senior Specialist, SAP Applications - WM
DKSH Management Ltd
Kuala Lumpur,Malaysia
11 hari yang lepas

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets.

Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 770 business locations in 36 countries 740 of them in Asia and 28,300 specialized staff, DKSH generated net sales of CHF 10.

1 billion in 2015. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-

sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Job Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Provide problem determination, resolution of application / technical issues within the service level expectations set
  • Provide support and solutions to better utilize current IT Application systems in meeting user requirements, service and change requests
  • Develop and maintain business continuity plans for identified critical applications to ensure business continuity.
  • Conduct training and application demonstrations for business users
  • Maintain internal processes, quality standards and documentation to ensure compliance with regulatory standards / audits
  • Ensure adherence of IT application development / deliverables within global templates and established standards
  • Share IT best practice within DKSH
  • Develop and maintain IT Application support processes / procedures in ensuring adherence to service level agreements and objectives
  • Resolve IT Application issues and escalate complex issues in a timely manner, according to service level agreements and objectives
  • Communicate user needs and prioritiesProvide support and ensure adherence to service levels
  • Job Requirements

  • Demonstrate knowledge of IT system environments (e.g. Microsoft product operating systems, networking, platforms and databases, etc.
  • and implementation of IT applications (e.g. SAP, mobility applications, supply chain solutions, .Net and SaaS)

  • Demonstrate knowledge in providing application implementation support, issue identification and resolution
  • Demonstrate knowledge in developing and maintaining policies, procedures, standards and guidelines
  • Be abreast of the latest technologies and technological opportunities within the specific domain / area of expertise
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken
  • Bachelor's degree in Computing / Information Technology or equivalent
  • Up to five years' experience in similar role
  • DKSH competency

  • Takes a broad view, sees ahead and translates strategy into action
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives to satisfy our customers’ and clients’ needs to the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving to win and leads others by driving results in a tough yet fair manner
  • Wins others over by negotiating skillfully to achieve optimal results
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges into opportunities
  • Is able to cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way
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