JOB SUMMARY :
Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements.
Primarily responsible for the identification / development of solutions for customers using company products, outsourced solutions and / or proprietary tools / techniques implemented by others.
Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant.
Performance is typically evaluated based on utilization, (i.e., billable hours).
DIMENSIONS : Standard work environment
Standard work environment
Majority of time spent on PC (Phys. Req.)
JOB ACCOUNTABILITIES :
Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
Analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing ACI’s methodologies.
Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
Solves highly technical and complex problems for project(s). Guides and provides ultimate technical direction for projects.
Significantly supports the regional / product’s business development and sales support efforts for a particular territory, industry or account.
Meets with prospective, current and former clients describing and defining ACI’s services particularly as they relate to area of specialty.
Has advanced technical knowledge and understanding of product set and business knowledge. Guides customer with their implementation efforts as necessary to ensure successful product adoption.
Anticipates the implications and consequences of risks or business situations and takes appropriate action to prepare for possible mitigation actions and or contingencies.
Has the ability to identify information needed to clarify a risk or business situation, seeks that information from appropriate sources and use skillful questioning to draw out the information.
Perform other duties as assigned.
POSTING JOB PREFERENCES :
Degree in Computer Science, Information Systems / Management, Business, Accounting or Finance preferred.
MINIMUM JOB QUALIFICATIONS :
Bachelor’s degree or equivalent experience.
5 years related experience.